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CUSTOMER SERVICE
Arrow Machine as a professional manufacturer of food and snack machinery, understands the importance of providing timely and effective customer service. We offer 7*24h Pre-sale, in-sale and after-sale service to all of our clients. Our pre-sale service includes providing detailed information and technical support to help you choose the right equipment and machinery for your production needs. Our engineers will work with you to understand your specific requirements and recommend the best solutions that meet your needs. During the sale process, our team will keep you updated on the production schedule and delivery time, and provide you with a detailed installation and operation manual. We will also arrange the installation and commissioning of the equipment, and provide training service for your staff. Our after-sales service includes regular maintenance checks, spare parts supply, and technical support. Our professional team will ensure the stable and efficient operation of the production line and provide you with the necessary technical support to help you solve any problems that may arise during the production process. Arrow Machine as a professional manufacturer of food and snacks machinery, provides comprehensive 7*24h service that covers every stage of the process, from pre-sale to after-sale. This ensures that our clients receive the highest level of service and support and that their production process runs smoothly and efficiently.

PRE-SALE SERVICE INCLUDES

    Final Products Type Confirmation,

    Process Flow Confirmation,

    Capacity Model Confirmation,

    Production Flow Chart,

    Workshop Layout Design,

    ODM and OEM Service are Available.
 
 
 

IN-SALE SERVICE INCLUDES

    Production Status,

    Machinery Testing Videos and Photos before Dispatch,

    Container Loading Photos.

 

 

 
 
 
 

AFTER-SALE SERVICE INCLUDES

    Machinery Manual Books,

    Engineers Guide on Machinery Installation,

    Machinery Operation Training,

    Machinery Running Trial,

    Lifetime Troubleshooting Guide,

    Lifetime Cheap Spare Parts Supply.